Terms of service
Terms and Conditions
1. Introduction
1.1. These Terms and Conditions govern the use of the website operated by Modern Curtains Limited (“we,” “us,” “our”) and any orders or purchases made through it.
1.2. By accessing or using this website, you (“you,” “your,” “the customer”) confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1.3. Modern Curtains Limited is a company registered in the United Kingdom with its registered office at:
Bonnington Bond
Edinburgh
EH6 5NP
United Kingdom
2. Use of the Website
2.1. You may only use our website if you are at least 18 years of age. By using this website, you confirm that you meet this requirement.
2.2. You agree not to use this website for any unlawful purpose or in any way that may harm our reputation or operations.
2.3. We reserve the right to modify or discontinue the website at any time without prior notice.
3. Product Information
3.1. We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate and up to date. However, minor variations in colour, fabric texture, or appearance may occur due to different screen settings or other factors.
3.2. All products are subject to availability. If a product is unavailable, we will inform you as soon as reasonably possible, and you will have the option to select an alternative product or cancel your order.
3.3. We reserve the right to adjust prices at any time without prior notice. Such changes will not affect orders that have already been accepted.
4. Ordering Process
4.1. To place an order, you must follow the instructions on our website’s ordering page. By submitting an order, you are making an offer to purchase the products in accordance with these Terms and Conditions.
4.2. Once we receive your order, we will send you a confirmation email. This email is not an acceptance of your order but an acknowledgement that we have received it.
4.3. We reserve the right to refuse or cancel any order if:
• We are unable to process payment;
• The product is not in stock;
• There has been a pricing or product description error; or
• You do not meet any eligibility criteria set out in these Terms and Conditions.
4.4. Your order is deemed accepted when we send you a further email confirming that your order has been accepted and is in production, or that it has been dispatched (whichever occurs first).
5. Payment Terms
5.1. We accept payment by the methods shown at checkout, which may include credit/debit cards, PayPal, or bank transfer (where applicable).
5.2. Payment is due in full at the time you place your order. Your order will not be processed until payment has cleared.
5.3. All prices displayed on our website include VAT unless expressly stated otherwise.
6. Custom-Made (Bespoke) Products
6.1. We specialise in providing custom-made curtains to your specifications. By placing an order for bespoke products, you agree that you have provided accurate measurements, fabric choices, and other necessary details.
6.2. We will not be liable for any inaccuracies in the final product caused by incorrect information supplied by you.
6.3. As these products are made to order based on your specifications, they cannot be returned or exchanged (unless they are defective or not as described).
7. Delivery
7.1. We will provide estimated delivery times on our website or in your order confirmation. These timeframes are estimates only and may be subject to change due to factors beyond our control.
7.2. Your order will be delivered using our designated carriers. Please ensure you provide an accurate delivery address and that someone is available to accept and sign for the parcel, if necessary.
7.3. If you are ordering from outside the UK (where applicable), you will be responsible for any customs duties, import fees, or other local taxes that may apply.
8. Cancellation Policy
8.1. For bespoke products, you may only cancel your order before production has begun. Once production has commenced, you do not have the right to cancel or return the bespoke product, except in the event that the product is faulty or not as described.
8.2. If you wish to cancel an eligible order, you must notify us in writing or by email. We will confirm whether production has started at that time.
8.3. Nothing in these Terms and Conditions affects your statutory rights.
9. Limitation of Liability
9.1. Nothing in these Terms and Conditions excludes or limits our liability for:
• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation; or
• Any other liability which cannot be limited or excluded under English law.
9.2. Subject to clause 9.1, we shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of revenue, loss of profit, loss of data, or loss of goodwill.
9.3. Our total liability to you for any damages arising out of or in connection with these Terms and Conditions shall not exceed the total price paid for the products in question.
10. Intellectual Property
10.1. All content on our website, including but not limited to text, images, graphics, and logos, is owned by or licensed to Modern Curtains Limited and is protected by intellectual property laws in the UK and worldwide.
10.2. You may not reproduce, modify, distribute, or republish any content from our website without our prior written consent.
11. Governing Law and Jurisdiction
11.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
11.2. You agree that any dispute arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information
If you have any questions regarding these Terms and Conditions or wish to contact us for any reason, please use the following details:
• Address: Modern Curtains Limited, Bonnington Bond, Edinburgh, EH6 5NP, United Kingdom
• Telephone: 0203 002 5717
• Email: info@moderncurtains.co.uk
13. Final Statement
By accessing and using our website and/or placing an order, you agree to comply with and be bound by these Terms and Conditions. All bespoke products are made according to the information you provide, so please ensure it is accurate.