Shipping policy

4. Shipping Policy

Outline for the Shipping Policy:

1. Order Processing Time:

   • All orders are processed within 45 business days.

2. Production Time for Bespoke Products:

   • Bespoke curtains are handcrafted and take approximately 4-6 weeks to produce.

3. Shipping Methods and Delivery Times:

   • List available shipping options (standard, express).
   • Provide estimated delivery times after dispatch.

4. Shipping Rates:

   • Explain how shipping costs are calculated (e.g., flat rate, based on weight/dimensions).
   • Mention any free shipping thresholds.

5. Delivery Areas:

   • UK only, international shipping availability.

6. Order Tracking:

   • Please contact us to get more information about your order.

7. Shipping Delays:

   • State that delivery times may be affected by factors beyond your control (e.g., courier delays, holidays).
   • Commitment to notify customers of any significant delays.

8. Damaged or Lost Parcels:

   • Explain the procedure if a parcel is lost or arrives damaged.
   • Instructions for customers to report issues.

9. Customs, Duties, and Taxes:

   • If applicable, state that customers are responsible for any customs fees or taxes.

10. Contact Information:
    
    Email: info@moderncurtains.co.uk Phone: 0203 002 5717
    

Statements:

• Due to the bespoke nature of our products, please allow 4-6 weeks for your curtains to be handcrafted.
• We offer free standard shipping on all orders over £300 within the United Kingdom.