Frequently Asked Questions

Wave curtains are a modern style of curtain that features a continuous "wave" effect, created by a special curtain track and heading tape. This design allows the fabric to drape uniformly, providing a sleek and elegant appearance.

The difference lies in the size of the waves. A 60mm wave has smaller, tighter folds, while an 80mm wave has larger, more relaxed folds. The choice depends on your aesthetic preference and the scale of your windows.

Wave curtains are versatile and suitable for most window types, including wide windows and bifold doors. However, they require a specific track system to create the wave effect. Our team can advise on the best solution for your windows.

Accurate measurements are crucial. You can refer to our How to Measure guide for step-by-step instructions. Alternatively, you can book our professional measuring service for precise results.

Yes, we offer a professional home measuring service in select locations. Our experts will visit your home to take precise measurements and provide personalized advice. Book an appointment here.

As our products are bespoke, it's essential to provide accurate measurements. If you're unsure, we recommend using our measuring service. We cannot accept returns due to incorrect measurements provided by the customer.

We offer a wide range of high-quality fabrics, including linen, cotton, velvet, and sheer materials. Each fabric has unique properties and aesthetics. You can explore our Fabric Collection for more details.

Yes, you can order fabric samples to see and feel the materials before making a decision. Please contact us to request samples of your preferred fabrics.

Absolutely. We provide blackout fabrics for enhanced light control and thermal fabrics to improve energy efficiency by insulating against heat loss. These options are ideal for bedrooms and rooms with large windows.

Consider your existing decor, the mood you wish to create, and the amount of natural light in the room. Neutral colors offer versatility, while bold colors make a statement. Our Color Advice page provides more insights.

Yes, our experts are happy to assist you in choosing the perfect color and fabric. We offer free consultations to provide personalized recommendations based on your preferences and space.

You can browse our products and customize your selections on our website. Add the desired items to your cart and proceed to checkout. For bespoke orders, we recommend contacting us directly to discuss your requirements.

We accept major credit cards, including Visa, MasterCard, and American Express. You can also pay via PayPal. All payments are processed securely.

Yes, we take your privacy seriously. Our website uses SSL encryption to protect your data, and we comply with GDPR regulations. Please review our Privacy Policy for more information.

Yes, we provide professional installation services to ensure your curtains are fitted perfectly. This service is available in select locations. Please contact us to discuss availability and scheduling.

Certainly. We provide installation guides and support to assist you. If you have experience with DIY projects, you may find it straightforward. However, for complex installations, we recommend using our professional service.

We offer ongoing support for all our customers. If you have any questions or encounter issues with your curtains, please reach out to us. We're committed to ensuring your satisfaction.

Proper care will extend the life of your curtains. We recommend regular dusting or vacuuming with a soft brush attachment. For deeper cleaning, refer to the care instructions provided. Some fabrics may be machine washable, while others require professional cleaning.

Yes, using thermal or heavy fabrics can help insulate your windows, reducing heat loss in winter and heat gain in summer. This can lead to energy savings and increased comfort.

You can visit our Inspiration Gallery to see examples of our work and get ideas for your own space. We showcase a variety of styles, fabrics, and installations.

We can work with you to create a design that matches your vision. If you have inspiration images, please share them with us during your consultation, and we'll discuss the possibilities.

As all our curtains are custom-made to your specifications, we cannot accept returns or offer refunds unless the product is faulty or not as described. Please refer to our Return and Refund Policy for more details.

Production times vary depending on the complexity of your order, but generally, it takes about 4-6 weeks from the time of order confirmation. We will provide an estimated delivery date when you place your order.

Currently, we primarily serve customers within the United Kingdom. If you're located outside the UK, please contact us to discuss potential options.