Refund policy

1. Return and Refund Policy

Key Considerations for Bespoke Products:

  • Under UK law, particularly the Consumer Contracts Regulations 2013, custom-made or bespoke items are exempt from the usual 14-day cancellation period.
  • However, customers are still entitled to a refund or replacement if the product is faulty or not as described, as per the Consumer Rights Act 2015.

Outline for the Return and Refund Policy:

  1. Introduction:

    • State that customer satisfaction is a priority.
    • Acknowledge the nature of bespoke products.

  2. Non-Returnable Items:

    • Clearly specify that bespoke or custom-made products are non-returnable and non-refundable unless faulty.
    • Explain the reason (e.g., items are made to the customer's specifications).

  3. Faulty or Damaged Goods:

    • Outline the customer's rights if a product is faulty, damaged, or not as described.
    • Provide instructions on how to report issues (e.g., contact info@moderncurtains.co.uk or call 0203 002 5717).

  4. Time Frame:

    • Specify the time frame within which customers should report faults (e.g., within 14 days of receipt).

  5. Assessment Process:

    • Explain how the company will assess the reported issues.
    • Mention that photographic evidence may be required.

  6. Resolutions Offered:

    • Detail possible resolutions, such as repair, replacement, or refund.

  7. Return Shipping Costs:

    • State who is responsible for return shipping costs in the case of faulty items (typically the company).

  8. Contact Information:

    Modern Curtains Limited Bonnington Bond Edinburgh EH6 5NP United Kingdom Phone: 0203 002 5717 Email: info@moderncurtains.co.uk

Statements:

  • Please note that all our products are made to order according to your specific requirements; therefore, we cannot accept returns or offer refunds unless the product is faulty or not as described.
  • If you believe your product is faulty, please contact us within 14 days of delivery.